Terms and conditions

1. Scope

a. Any relationship between the customer and Hang Loose is exclusively subject to the terms and conditions of Hang Loose starting 1/10/2010.

b. Except by written consent on the part of Hang Loose, the customer accepts the terms and conditions of Hang Loose unconditionally as the basis for the business relation.

2. Contract completion

a. The customer´s order is an offer. The purchase contract is only valid after the customer receives the shipping confirmation. The contract language is German.

b. If any offered products are no longer available or out of stock, the customer will be notified immediately.

c. There is no right of withdrawal from the contract for used items and for DThe customer pays the entire return costs.Der Kaufpreis kann erst nach einer Prüfung der Ware zurückgebucht werden.

e. If Hang Loose has sent a wrong or defective product, the shipping costs will be subsequently refunded within 14 days of the receipt of the goods.

f. Product pictures are only references and don't need to be corresponding to the original product.

g. After the withdrawal comes into force, the payment made will be refunded within 14 days or credited in exchange for a new product.

h. If the offer on the website has a writing-, printing- or calculation error or our supplier is not able to deliver the ordered goods despite a contractual obligation, Hang Loose is entitled to withdraw from the contract.

3. Delivery

a. The delivery goes to the address provided by the customer using GLS. Delivery dates on the shipping confirmation and on the website are not binding and in certain cases they might take up to 14 days longer without the customer´s right to cancel the contract. Acts of nature beyond control can also extend delivery times without the right to withdraw from the contract.

b. If the shipping address is incorrect or has changed or there is a refusal of acceptance or the shipment is undeliverable despite the notification by GLS, the customer has to bear the costs of this non-executable delivery. Furthermore, Hang Loose may withdraw from the contract in such a case.

c. Principally, the risk passes to the customer when the delivery leaves the warehouse. If the goods are damaged, we kindly ask the customer to contact us immediately. If the delivery/packaging is obviously damaged, we kindly ask the customer to note this on the confirmation receipt.

4. Payment terms

a. The purchase price is due immediately when ordering. All prices are in Euros and include VAT on the website. The prices are valid at the time of the order.

b. For late payment, default interests in the amount of 5% per year will be charged.

c. The goods stay in the possession of Hang Loose until they are fully paid.

5. Warranty

a. The warranty is 2 years and starts with the date of the acceptance of the goods and it does not cover normal wear and tear.

b. We grant warranty claims either through replacement, repair, compensation delivery or a reduction in price within a reasonable time.

c. Claims from the manufacturer´s warranty statements are inadmissible against Hang Loose.

d. Any kind of consequential damages, property damages and loss for third parties is excluded.

6. Liability

a. Compensation claims are excluded in cases of negligence.

b. Recourse claims for consequential loss and property damage to third parties are excluded.

7. Privacy policy

a. Personal data are only collected in the course of ordering or registering for the newsletter. All data can be changed or deleted any time at “My account“ using the password. All data is just used to fullfill the contract and is not disclosed to third parties.

b. We use cookies, small files containing configuration information. They help to determine user preferences and to realize special user functions. We collect no personal information from cookies. All the features of the website can be used without cookies, however some user features and settings will not be available.

c. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google“). Google Analytics uses “cookies“, text files that are stored on your computer, to analyze the use of the website by you. The information gathered by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activities for website operators and providing further website activities and internet related services. Google may also transfer this information to third parties if required by law or if third parties process the information on Google´s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by changing the settings on your browser; however, we would like to point out that in this case you might not be able to use all the features of the website. By using this website, you consent to the processing of data about you by Google in the manner described above and for the aforementioned purpose.

8. Jurisdiction and applicable law

a. The Austrian law applies. The applicability of the UN purchasing law is excluded.

b. The contract language is German. As competent court between the contract partners only the court responsible for Hang Loose can take action.

9. Severability

a. If any provisions of the contract between us and the customer, including these terms and conditions, become wholly or partly ineffective, or should there be a loophole here, the validity of the remaining provisions shall not be affected.